Data roaming 4GB bolt on not working at all - mobile number***********

[FrancesH]

I bought a 4GB zone 1 data roaming bolt on (for mobile ***********) so I could get data in Australia while on holiday there. On my account, it shows I bought this on Monday 25th November - although on the account, for some reason it says it starts on the 10th Nov and finished 10th Dec??.  

I have had no ability to use data roaming here in Australia since that day, despite trying everything multiple times - switching phone off/on, switching data roaming off/on.

If you offer this service that actually functions, I would be grateful if you could make it work for me.  If you do not, or if it continues not to work, I would like that cost back please (£18.99) as there has been zero service available for that spend to date.

Grateful if someone could contact me in Sydney (Australia) timezone to discuss, if possible.

Regards,

Frances

[Mod edit: Please do not share personal details as your posts are visible to the public. Thanks!]

[MI5]

@FrancesH 

We’re just customers like you but it sounds like you’ll need someone to access your account which can’t be done from here. If you message O2 on Facebook (https://o2uk.co/O2CFB) , Twitter (https://o2uk.co/O2CTW) or Instagram (https://o2uk.co/O2CIG) , they should be able to help you with this
Thanks

[madasaf1sh]

@FrancesH 

There are changes in Australia with regards to devices been allowed to connect to the Mobile Networks, and if your device doesnt support 4G calling or is one of the IMEI blocked devices, then your best option is to NOT roam on Telstra but to roam on Vodafone AUS

There is nothing o2 can do about this, as this is mandated by the Australian Government 

Have a look at this thread https://community.o2.co.uk/t5/Discussions-Feedback/Roaming-in-Australia/m-p/1765855

[Enlli]

Try manually selecting then using Australian Vodafone