Terrible signal around East Grinstead

[sillysoprano]

For a few weeks there has been terrible signal

around East Grinstead (RH19). Unless I am on wifi in the town it is very unlikely I can make calls where the person on the other end can hear me, or the phone doesn’t ring at all, and I have no internet. It seems to be a common issue in the town amongst 02 customers and lots of people including me are thinking of changing carrier. What is going and and can be done to fix the problem?

[Enlli]

Looks like not enough capacity for the number of users. And work presently going o

 Guide: Is the network down for me or everyone? 

Guide: How can I sort out my network issues? 

[BastianO]

I am experiencing a recurring problem with the lack of internet connectivity, particularly during the weekdays from 9am to 7pm. I have submitted multiple support tickets in both April and May 2024. Unfortunately, on two occasions, these tickets were closed without any communication with me.

Subsequently, I recently engaged in a discussion with a technician who assured me that everything appeared to be in order. However, it has become evident that this statement was inaccurate. It seems that the company is marketing service contracts for regions where they are unable to provide satisfactory coverage.

[Enlli]

@BastianO Are you in the same area as per the original thread?

Check these out

Guide: How can I sort out my network issues? 

Guide: Is the network down for me or everyone? 

Guide: Do you have poor coverage / signal Indoors? This may help Explain / resolve it 

Use WiFi Calling at home 

https://www.o2.co.uk/connectivity/wifi-and-4g-calling

[BastianO]

Oh, yeah, East Grinstead!

Guess what? Yesterday, I got this pay-as-you-go 4G EE SIM card from Poundland (in East Grinstead) for £15 with 25GB data on it. I activated it and man, O2 doesn't even compare. They were either clueless or just not bothered.

This new one is not just fast; it's like lightning fast! I've got a phone with two SIM slots, so I'll be switching between them. But O2 won't be fooling me any more, that's for sure!

Btw. their shop closed down in East Grinstead. I think, I know why.

[Enlli]

We, on here, always recommend checking out a network with a PAYG SIM or similar in the areas you frequent before taking out any contracts.

[Oxonian]

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@BastianO wrote:

Btw. their shop closed down in East Grinstead. I think, I know why.

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@BastianO 

I think that the closure of the O2 retail store in East Grinstead and the poor signal locally are unconnected. In fact, O2 are in the midst of a wave of store closures in smaller settlements and in suburbs. It appears that they see their future network of retail stores serving large towns and cities, as well as some of the really large shopping centres. 

It is sad really as some of the smaller stores were very handy ; but it is not just O2 who are going through this "rationalisation" process.   

[BastianO]

A morally upright company would refrain from selling any SIM cards to an area where they are aware of their lack of coverage. Is it the responsibility of the customer to place trust in a company of such stature? Should confidence in O2 not be warranted? If that is indeed the case, it signifies a significant issue.