Solved: Sim

Ross5 · ‎07-09-2021

Hello I have upgrade my phone and don’t the text part to swap over my sim but now it deactivated on my old phone and not active on my new phone , iam on call for search and rescue so I need my phone sort ASAP please , new sim number is xxxxxxxxxxxxx

Moblie number is xxxxxxxxxxx

[mod edit: please do not post personal information on the public board. Thanks!]

MI5 · ‎07-09-2021

@Ross5

This isn’t o2.
Keep rebooting your phone or call o2 Guide: Coronavirus Community Help and Support

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

View solution in original post

MI5 · ‎07-09-2021

@Ross5

This isn’t o2.
Keep rebooting your phone or call o2 Guide: Coronavirus Community Help and Support

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

Anonymous · ‎07-09-2021

Hi, like @MI5 says we are not O2, we are merely Community helpers here to give our advice and knowledge to fellow 02 users like yourself!

It would be quicker for you to call O2 about your problem and give them the numbers to help you with. O2 Customer Services number is 0344 809222.

Also you've made a boo-boo! Don't post your full SIM card details and mobile number together on forums like this because the SIM card number is personal to you and now anybody can read it and take control!

Don't worry hopefully Community Manager @TheresaV will read this and make a few edits! Thanks @TheresaV We love you!

😀

MI5 · ‎07-09-2021

I've reported the personal details to the mods for deletion (for your own safety @Ross5 ).

There are a choice of numbers to call O2 on in the link I gave you above and you can use Skype if you have no other phone to use.

Good luck

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

Anonymous · ‎07-09-2021

Hi @Ross5 it might be a good idea to ask 02 Customer Services to set up a Customer Services password for your mobile numbers which you give when you make calls to them in the future.

I have a Customer Services password. Obviously I'm not going to tell you what it is only that is it worth having one for peace of mind.

Thanks everyone @MI5 @Ross5 @TheresaV

Hope you are all enjoying the hot weather and not stuck on here all day!

😀

TheresaV · ‎08-09-2021

Good morning @Anonymous Thanks for the tag and for making us aware!

One of my colleagues has already amended the post but just in case for future, you can always report content in the drop down on the top right of a post and we will make sure to check it asap 😉

Thank you again and have a lovely day!

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Anonymous · ‎08-09-2021

Thank you @TheresaV . I'll remember that for future.

Have a nice day 😀

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