Sim disconnected before new eSIM phone arrives

[Mike42]

My sim appears to have been disconnected. I’m waiting for a new phone with eSIM which hasn’t arrived yet. I need a phone signal

[Cleoriff]

@Mike42 

Unfortunately this is a stupid trick from O2. If you order a new sim they disconnect the existing one.

Your best bet is to go instore and see if they will sort out a plastic sim for you.

Or

You could contact the sales team, message them on Social Media -on Facebook ( https://o2uk.co/O2CFB) , Twitter ( https://o2uk.co/O2CTW) or Instagram ( https://o2uk.co/O2CIG)

Or you can call them on 0800 081 0255

Guide: How to find help & contact O2 

Track my order

[Enlli]

And if you can't get into MyO2 you will be unable to install the eSIM when the phone arrives.

Do as suggested and get a plastic SIM, you will save yourself a lot of future grief