Roaming cutoff after 360 migration?

[DTabroad]

Travelling in the EU zone and for the last 2 days my phone won’t register using my o2 esim. A uk ee physical sim in the same phone registers and works fine. O2 support promised to get back to me within 24 hours.  That’s has passed and they aren’t replying to  a new support chat. 

[pgn]

Sounds like you need assistance from one of the Forum's O2 advisors, @DTabroad - tagging @O2Sarah- who should hopefully be in contact with you here on the forum after 8am UK time.

Meantime, the Guide: Roaming MegaGuide may offer some advice and things to check, and make sure your phone is using the correct APN settings for the type of phone and service (contract vs PAYG).

https://theroams.co.uk/providers/o2/guides/internet-settings/

Good luck!

Good luck.

[DTabroad]

Thanks for the response. Sadly the phone is not even registering on any mobile network.  No networks listed in the select networks option. So I think the SIM is not linking up somehow. 

[pgn]

Looks like you and O2Sarah- did not connect today? I can tag @O2Emma who is on this evening, @DTabroad - fingers crossed!

[O2Emma]

Hi @pgn I will do as much as I can but I do not have access to 360 accounts I will message one of the other o2 advisors that have access if I cannot help.

Hi @DTabroad I will send you a private message to see if I can help.

[pgn]

Thank you, @O2Emma.

[DTabroad]

Thanks @pgn

[O2Emma]

Hi @O2Sarah- can you look into this for @DTabroad please.

[O2Sarah-]

Thanks for the tag @O2Emma. I'll pick this up. 

@DTabroad I will send you a private message so we can look into this. 

[DTabroad · Accepted solution]

@O2Sarah- helped me and in the end sent out a new ESim which fixed the issue. Cheers Sarah and @O2Emma  .