Refund owed

[ronwembley56]

I have been contacted by O2 stating that i am entitled to a refund but they want my bank details, can i sort this out here as it is quite impossible to contact them by phone (i have tried 3 times)

[madasaf1sh]

@ronwembley56 

You need to speak to o2 on 0800 902 0217 and they can sort out the refund, no one on this customer to customer community can do anything... 

[Enlli]

Be careful that it was actually O2 that phoned you.

Normally refunds are paid into your bank accout if you set up a direct debit.

Also check MyO2 to see if it states there is a refund owing

[Bambino]

@ronwembley56 If you were cold called by someone saying they're from O2 it's very likely to be a scam. Do not give any personal information or bank details to anyone on a cold call no matter who they say they are. If you're having difficulty getting through by phone you can reach O2 via social media:
Facebook (https://o2uk.co/O2CFB), Twitter (now X) (https://o2uk.co/O2CTW), or Instagram (https://o2uk.co/O2CIG)