Proof of Usage and proof of barring

[Ashok]

Hi Team,

I am a pay as you go user. I bought mobile from Argos and using O2 pay as you go service. My phone got stolen recently and my insurance provider asked for proof of usage and proof of barring. I tried calling customer care but haven't got any reply from them. They put my call on hold for hours and they don't have any e-mail to respond to. Can someone help me ?

[jonsie]

We’re just customers like you but it sounds like you’ll need someone to access your account which can’t be done from here. If you message O2 using the links below, they should be able to help you with this

or give them a call on 202  or 0344 809 0202

[Enlli]

Just to check that you reported it to O2

Guide: Lost or Stolen O2 Device? - How to Report it