Poor data connection when out and about

[Rachael_82]

Hello I have unlimited data but when away from my house or Wi-Fi I am unable to use GPS consistently or download picture/songs etc.

any ideas on how to improve this please?

[MI5]

@Rachael_82 

It's mobile data you need, not GPS.

Check guide here Guide: How can I sort out my network issues? 

[Rachael_82]

I have mobile data turned on but unable to access information like google map directions. Getting information is either not possible or might come through after 5-10 minutes.

any ideas?

[MI5]

@Rachael_82 

Did you check the guide I posted above?

[Rachael_82]

Yes I’ve check the guide but all seems set up accurately.

might need to get the device checked. 

[MI5 · Accepted solution]

O2 Service Status

Assuming no network issues @Rachael_82 

You can try another sim in your phone to see if that works.

Call into an O2 store, if you have one nearby, and they will supply you with a new sim and activate it for you. Be sure to bring identification with you.
Alternatively, speak to customer service. 
Call 0344 809 0202, 0800 902 0217 or 0800 032 1402
When it comes to the reason you are calling, stay silent for 15 seconds and you will be taken to the keypad options.
Press 2 for Everything Else
Press 5 for More Options
Press 7 for Anything Else which will put you though to someone.
Say 'Upgrade', 'Lost/Stolen', or 'Fraud' if the suggestion above doesn't get you through.
Best time to call is 8 am.
You can also reach O2 via social media:
Facebook (https://o2uk.co/O2CFB), Twitter (https://o2uk.co/O2CTW), or Instagram (https://o2uk.co/O2CIG)