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Phone

Newport
Level 1: Joiner
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on ‎04-10-2023 17:41

on ‎04-10-2023 17:41

Hi my phone has broken who do I contact many thanks

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MI5
Level 94: Supreme
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on ‎04-10-2023 17:44

on ‎04-10-2023 17:44

@Newport 

Contact O2 if you have insurance or if it is a warranty claim

This is a customer to customer community, not O2.
You need to contact O2.
Message them on Social Media. Facebook (https://o2uk.co/O2CFB) , Twitter (https://o2uk.co/O2CTW) or Instagram (https://o2uk.co/O2CIG) or give them a call on 202 or 0344 809 0202 (contract) 4445 or 0344 8090222 (PAYG)

Device repairs | Help & Support | O2

O2 Insurance | Help & Support | O2

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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Enlli
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on ‎04-10-2023 17:46

on ‎04-10-2023 17:46

Is it damage? Then it would be insurance 

If it is faulty then either the manufacturer or O2 repair 

https://www.o2.co.uk/help/device-and-sim-support/device-repairs

This is not O2 and we are all customers here similar to yourself and cannot answer account type queries.
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Oxonian
Level 39: Midshipman
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on ‎04-10-2023 20:35

on ‎04-10-2023 20:35

@Newport 

Are you wanting to get your 'phone repaired or are you wanting to procure a replacement ?

If it is the latter, your local O2 retail store will be pleased to help you :-

Store locator | O2 UK | Find Your Nearest O2 Store

Always better to visit off-peak rather than on a busy Saturday afternoon !  

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MI5
Level 94: Supreme
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on ‎04-10-2023 20:40

on ‎04-10-2023 20:40

If only @Newport would answer the previous replies we could stop guessing.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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