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No data in Europe

I am travelling in Europe for the first time since changing from Virgin and cannot access data. Phone calls work fine and I am locked onto Orange F. Data roaming is ON. I have just had a very frustrating call with the helpline - and then the call dro...

Resolved! Esim swap activation time?

Hey, does anyone know what the current wait time is for an Esim swap activation? I started the swap process about 48 hours ago and still have no network on my new phone. I’m currently carrying both phones around in case the new one springs into life....

I am abroad; i am receiving calls but i cannot call anyone!

My 30 days world pass is activated;i am receiving calls and can use data, but i cannot call anyone!can you help?

Swapped to ESim and now phone loses mobile data

Hello, I have a Samsung S23 Ultra. I switched to an ESIM a few days ago. Since switching, if my phone loses signal (e.g. in a lift or on the underground), it does not restore mobile data when signal is restored (this doesn't occur when I leave WiFi c...

Resolved! Roaming Bar

Hi @Martin-O2 There are many reports on the Forum of people having travelled out of the UK only to discover their phone won't work because a Roaming Bar is active on their accounts. - Can you find out from O2 if this was a sweeping policy to apply a ...

Resolved! Moving Abroad

Hi there, If I have time left on my contract, but I get an opportunity to move abroad (not EU), who do I need to speak to at O2 to make them aware of this, do any updates need making to my contract? What is the process? Thanks.

Phone number not recognised

My phone number is no longer recognised. I still get a data connection but I don’t seem to have a phone number anymore. I’ve done a sim swap and tried the SIM card in another iPhone but I still can’t make/receive calls or text messages. Nobody at o2 ...