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Swapped to ESim and now phone loses mobile data

Hello, I have a Samsung S23 Ultra. I switched to an ESIM a few days ago. Since switching, if my phone loses signal (e.g. in a lift or on the underground), it does not restore mobile data when signal is restored (this doesn't occur when I leave WiFi c...

Aaron12 by • Level 1: Joiner
  • 5305 Views
  • 11 replies
  • 0 kudos

Resolved! Roaming Bar

Hi @Martin-O2 There are many reports on the Forum of people having travelled out of the UK only to discover their phone won't work because a Roaming Bar is active on their accounts. - Can you find out from O2 if this was a sweeping policy to apply a ...

pgn by • Level 77: Grand Master
  • 6521 Views
  • 12 replies
  • 1 kudos

Resolved! Moving Abroad

Hi there, If I have time left on my contract, but I get an opportunity to move abroad (not EU), who do I need to speak to at O2 to make them aware of this, do any updates need making to my contract? What is the process? Thanks.

Jordan92 by • Level 1: Joiner
  • 2268 Views
  • 1 replies
  • 0 kudos

Phone number not recognised

My phone number is no longer recognised. I still get a data connection but I don’t seem to have a phone number anymore. I’ve done a sim swap and tried the SIM card in another iPhone but I still can’t make/receive calls or text messages. Nobody at o2 ...

Allan4156 by • Level 1: Joiner
  • 1341 Views
  • 1 replies
  • 0 kudos

Resolved! Gambling sites

Hello is there any way to block gambling sites from getting access? 

Resolved! PAC code transfer not happened

Gave o2 my PAC number at the weekend and my old number still hasn’t been ported across. Why is it taking so long?

Chunk1 by • Level 1: Joiner
  • 674 Views
  • 3 replies
  • 0 kudos

Resolved! Nano sim

Hello,I have an O2 monthly package. I have just bought a new phone, a sim-free Samsung Galaxy A14-64 GB, and I want to switch to using that as my phone for the O2 package. The Samsung instructions tell me to insert a nano sim. Is that something O2 su...

Ray9 by • Level 1: Joiner
  • 925 Views
  • 3 replies
  • 0 kudos

unable to receive verification sms

Hi I am hoping someone can help, I have had my number ported over from EE to o2 on Tuesday, i had to have a sim swap yesterday in store as the number would not link with the iPhone after porting to set up i message and facetime, that seems to have so...

Jo1232 by • Level 1: Joiner
  • 700 Views
  • 2 replies
  • 0 kudos
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