Payment made 19/06/24 to clear a contract

[AnneW]

I went into Peterborough shop to seek advice about my contract due to expire in September and if they had a better deal for me. They said I could change to a cheaper monthly airtime product providing I paid the outstanding amount for my phone. I paid the amount on my credit card. When I got home I had an email telling me the amount which would be taken on 3/07/24, however it includes the handset amount. I have waited to see if the amount I paid on my credit card has been added to my account online but it still says I owe £40.  Please advise how long it takes for payment to be added to my account as it does not show online?

When I was in the shop they agreed that my email address was annewhiles**Personal info** but I am now wondering if the account has my old email address of whilesfamily**Personal info**

[MI5]

@AnneW 

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