PAC Code/ Porting not going through!!

[zir786]

I requested my PAC code transfer to keep my old number via the online form, Saturday last week. Expecting it to go through mon/ tue this week. The process started this Tuesday where I lost connection on my old Vodafone sim and got the confirmation email from o2 your order has processed ( not sure why they called it an order) 

but anyway it’s 3 days later and it’s still stuck and not ported over. 

I’ve restated my phone plenty of times, called customer services and they just keep sending a form to back office who haven’t done anything yet. And told me to wait 10 WORKING DAYS!? 

ridiculous service, all to save a few quid a month

[MI5]

This is a customer to customer community, not O2, so we cannot access your account, sorry.

You need to contact O2.

Message them on Social Media. Facebook (https://o2uk.co/O2CFB) , Twitter (X) (https://o2uk.co/O2CTW) or Instagram (https://o2uk.co/O2CIG) or give them a call on 202 or 0344 809 0202 (contract) 4445 or 0344 8090222 (PAYG)

[gsmith45]

Exactly the same experience here with same dates.  Process started Tuesday, lost connection on my old GiffGaff sim Tuesday 8am, number on iphone had changed to new "keep number" by mid-Wednesday, but network still only recognises the "temp number".    iMessage isn't working either, away from wifi, probably because the phone thinks it's one number and the network thinks it's another.  

So effectively my contacts can't call me or text me or message me.  I can call out and text - but they come from the unrecognised "temp" number.

Support desk have promised on both Weds and Thursday that "it will all be fixed by 5pm, same day service", but now it's Friday and no-one can really tell me what's going on or give me a timeline.  Immensely frustrating.  I can only imagine the chaos here post-Christmas present time.

[Oxonian]

I suggest @gsmith45 that you contact the social media team as per the details given above. They are based in the UK and have a good reputation for solving customer problems. 👍

[MI5]

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@gsmith45 wrote:

Exactly the same experience here with same dates. 

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Exactly the same answer then.

[gsmith45]

Replying to my own post - I'm now on day 11 and still can't receive incoming phone calls or incoming SMS messages.  My "port-in" to O2 was 12 Dec 2, my "keep" number was partially transferred on 19 Dec, but is still not working fully.  Incoming calls worked briefly but were all "No Caller ID".   I can receive text messages, but not SMS messages - for example from O2's security check.

I have contacted 202 on a daily basis since day 3, and the social media team since day 4 but all anyone seems to want to do is to escalate my case to the back office team who have missed the promised "24 hour", "3 day" and now "5 day" resolution times.  I even went into my local O2 shop, who swapped the SIM to no effect.   No-one can tell me what the issue is or when someone might work on getting me connected.   

Is there a point in the transfer process where I should just give up and ask for a PAC code and cancel my contract?  I don't want to be that guy still waiting after 6 weeks.  When to bail?