O2 payg Not receiving incoming calls or texts

[Sunny11]

I can make outgoing calls and send texts, but not receiving calls or texts. Mobile data works fine.

- tried resetting phone

- tried sim in different handsets

- tried in different locations (cities)

- cleaned sim

- done Sim Swap to new sim

- DND is not enabled

- callers from different networks can't reach me

I've had same sim, phone etc for months. It stopped working last week.

Called o2 'customer service' over a dozen times who say there is no barring active on the account or sim, keep repeating above steps I've done already, then fob me off with a promised call back (to my landline) but never have done.

Anyone had and resolved sane issue where you can make calls and send texts, but not receive at all?

[O2Emma · Accepted solution]

Ok @Sunny11 I will send you a private message to look into issue further .

[Sunny11]

Thanks @MI5 for referring this to @O2Emma , it's all fixed and working now.

Not sure what she did, but hopefully o2emma will post details.

[MI5]

Happy to hear that @Sunny11 but I doubt we'll ever know what the issue was.

[Caity_Lou]

Hey! 

Im having the same issue, are you ok to private message me also? Or at least share the steps publicly.

Thank you

[Faw1991]

Hi @O2Emma 

I am having the exact same issue, can you please private message me too? I would be very grateful for your help. 

I cannot receive calls or text messages. I am able to make calls. 

I have tried restoring the phone, network settings, had a new sim, but nothing helped.

I have been using the same phone and been with O2 for the past 2 years and never had a problem until 9 days ago. 

I called O2 customer service many times but they always went through the same process, they also promised that the manager will give me a call but this never happened. Also said that the 'tech' team will get in touch but no one ever did. 

[O2Emma]

Hi @Faw1991 I will send you a private message to look into this for you .

[-JS-]

Hi guys, I seem to be having the same issue for the past month or so. Can make calls, but not receive them. Same with messages. Can't even get security (pass code) texts. Switching network operators back and forth sometimes forces the texts through.

Any help would be greatly appreciated.

[pgn]

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@-JS- wrote:

Hi guys, I seem to be having the same issue for the past month or so. Can make calls, but not receive them. Same with messages. Can't even get security (pass code) texts. Switching network operators back and forth sometimes forces the texts through.

Any help would be greatly appreciated.

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As the O2 Forum Advisor service was recently disbanded, you are going to have to persist with O2 CS - the Social Media Team, if you use Twitter or Facebook or Instagram, should be able to help; the ways to get to them are in the link just below this post, @-JS- - good luck!