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Forum Posts

Sign in to O2 app

Can sign in to my O2 account but not the app.?

Davidmhs by Level 1: Joiner
  • 277 Views
  • 1 replies
  • 0 kudos

Signal drops out

I bought my new A54 %G phone from the O2 shop about 8 weeks ago. For the past 2 week when answering or making calls the signal is intermittent and makes it almost impossible with calls. Any ideas ?

Mark59 by Level 1: Joiner
  • 324 Views
  • 1 replies
  • 0 kudos

Resolved! Transferring fromVirgin

Hi! My husband has transferred from Virgin. He was sent a new SIM card but cannot now receive messages. Any advice would be grateful.

Apple Watch - no cellular

Good morning, I bought an Apple Watch on a monthly plan yesterday but have been unable to activate cellular. From what I can see on numerous threads there is an issue with O2 after an iOS update - is this correct? I am slightly annoyed as you would e...

jewi9 by Level 1: Joiner
  • 1216 Views
  • 2 replies
  • 1 kudos

Apple Watch no activation, terrible service O2

I have been on the phone , numerous times. Given stock responses with very little understanding of the problem . An advisor from here has ghosted me O2Sarah . Told to go to the 02 store which is not an easy journey for myself . Been twice to the stor...

Jyotida by Level 1: Joiner
  • 932 Views
  • 4 replies
  • 0 kudos

Unable to migrate old number

Hi, I have just bought new O2 SIM cards for myself and my daughter and provided the PAC codes when I ordered them. I changed my daughter's card last week, but she still hasn't had her old number transferred. I did mine this morning. I texted SWAP to ...

rjk000 by Level 1: Joiner
  • 909 Views
  • 4 replies
  • 0 kudos

Resolved! Lost phone

I lost my phone on holiday and after a lot of ridiculousness in store with the customer services dept, finally got them to agree to send a new sim with my old number to my home address, but cant order a new phone online as they want to confirm my log...

KDP by Level 1: Joiner
  • 337 Views
  • 1 replies
  • 0 kudos