No signal around Mottingham station/between London Bridge and Lewisham station

[wenx]

I am writing to report issues with my mobile network connection while travelling on Southeastern trains between Sidcup and Charing Cross. Specifically, I have experienced no signal in two areas:

• Around Mottingham station (within around 2min of train distance)
• Between London Bridge and Lewisham station

There is also no Wi-Fi available on the trains in these areas. I am wondering if this is a known problem and if O2 is working with Southeastern to improve mobile coverage on their trains.

In the meantime, I would appreciate any advice you might have for maintaining a connection during my commute.

[MI5 · Accepted solution]

@wenx 

You need to use the My Network app to report issues https://www.o2.co.uk/apps/my-network

May already be reported here http://status.o2.co.uk/

[Enlli]

This is a customer to customer Community so we can't answer your question.

Also other than reporting Customer Services will have little information other than that found online.

Try https://status.o2.co.uk/

And Download the My Network App where you can report problems

[wenx]

thx I have reached out and was told no service issue around those area, requested a callback from o2 guru to further discuss 

[Enlli]

You will be very fortunate indeed if you get a callback.

London Bridge is still being shown as having problems in the My Network App 

[pgn]

Ah, yes, on the much lamented O2 Guru Service: The Guru branding was phased out from O2 stores in 2022. The reason cited at the time was that staff in O2 stores had been up-skilled to cover all the work that Gurus could previously take care of.

And yes, O2 usually renege on call-back offers, unless you are talking to the Social Media team, link below has the ways, @wenx. Good luck!

[Oxonian]

I don't think that they will be much help @wenx in your particular case, but you could read and work through the following :-

Guide: How can I sort out my network issues? 

Guide: Is the network down for me or everyone?