Solved: Re: No order confirmation email

rmach1990 · ‎15-10-2021

So I've upgraded my phone recently, but haven't received an email with order confirmation, which I need to claim Samsung Chromebook. I already received my phone and everything but don't have a proof of purchase that I could send with the claim.

TallTrees · ‎15-10-2021

Hi @rmach1990

Welcome to the o2 Community forum

It should be on MYO2 page

Guide: How do I get to the 'Download Bill' page?

HAPPINESS IS BEE SHAPED

View solution in original post

TallTrees · ‎15-10-2021

Hi @rmach1990

Welcome to the o2 Community forum

It should be on MYO2 page

Guide: How do I get to the 'Download Bill' page?

HAPPINESS IS BEE SHAPED

MI5 · ‎15-10-2021

@rmach1990

Look in your recent orders in your MyO2.

You can save the order details by printing as a pdf which you can then attach to your claim.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

rmach1990 · ‎15-10-2021

Ok, download page with my recent work as a PDF file, took screen shot of it, and it's in review now. We'll see if it it works. Thanks for response 🙂

O2

No order confirmation email

PAC code expiry

Poor Signal Indoors

Device warranty

ESim on a non compatible phone

Keep my ee number