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Forum Posts

Resolved! 5g

Since I received a text message of o2 stating 5G had been added to my tariff, I've had zero signal. I can't receive texts or calls and when I try to make a call (the last being to o2) it says no registered network. My phone is a Samsung s21 plus 5G a...

Kadie by Level 1: Joiner
  • 392 Views
  • 1 replies
  • 0 kudos

Resolved! Contract termination

I have had a 24 month contract with o2, taken out in November 2019.I have made 24 payments, without default, the last one being October 2021.On 8th October 2021, I telephoned customer service to confirm I was terminating the contract and to request a...

redfox25 by Level 1: Joiner
  • 411 Views
  • 1 replies
  • 0 kudos

Resolved! Internet not working on new sim

Reported my sim as lost a few days ago and had a new one sent out which came Tuesdayput new sim in phone, everything works except mobile data. I’ve activated sim, reset network settings, enabled mobile data etc it won’t work please advise

Resolved! Unable to call Spain

Hi does anyone know why I can’t call a Spanish number? It just beeps and then cuts off. Thanks in advance!

JottyJo by Level 1: Joiner
  • 572 Views
  • 2 replies
  • 0 kudos

Resolved! Apple Watch

If I buy an Apple Watch on gps and cellular from o2 once my contract ends does the Watch just work on the gps ?

Colinmc by Level 1: Joiner
  • 735 Views
  • 1 replies
  • 0 kudos

Resolved! Claiming free reward

I have recently taken delivery of a Galxay Tab S7 FE 5G. I was promised a free keyboard/cover as part of the acquisition. This has not arrived. How do I ensure that it is delivererd as promised?

Resolved! Not receiving O2 emails and can not get into My O2 - Help

I ordered a new phone from O2 but I'm not receiving emails from O2. There is NO problem with my email. It works fine. I'm receiving emails from others and NO ITS NOT IN THE SPAM folder. Having googled this I see others have had similar problems. I ca...

MarkS90 by Level 1: Joiner
  • 8147 Views
  • 13 replies
  • 0 kudos

Resolved! Check sim tray error

Hi my Samsung s21 keeps getting a check sim tray error ive checked my sim and it has 3 horizontal lines across the sim. Sometimes it reads sometimes it doesnt. Do I need a new sim?

Sdewes89 by Level 1: Joiner
  • 841 Views
  • 2 replies
  • 0 kudos

Resolved! I can send but not receive texts

Hi, I am unable to receive any texts but those I send are being received with no issues. Therefore, I assume that my settings are all ok. I've had the phone for 18 months and haven't changed number, provider etc. recently. Texts were ok last week (I ...

SCFins by Level 1: Joiner
  • 732 Views
  • 4 replies
  • 0 kudos