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Resolved! I have upgraded from an XR to a 13 pro max. It has arrived with a new sim. Do I need to use the new

I have upgraded to an iPhone 13 pro. It has arrived with a new sim. Do I need to use the new sim or simply swap my existing sim into the new phone

Resolved! Claiming free reward

I have recently taken delivery of a Galxay Tab S7 FE 5G. I was promised a free keyboard/cover as part of the acquisition. This has not arrived. How do I ensure that it is delivererd as promised?

Resolved! Not receiving O2 emails and can not get into My O2 - Help

I ordered a new phone from O2 but I'm not receiving emails from O2. There is NO problem with my email. It works fine. I'm receiving emails from others and NO ITS NOT IN THE SPAM folder. Having googled this I see others have had similar problems. I ca...

Resolved! Check sim tray error

Hi my Samsung s21 keeps getting a check sim tray error ive checked my sim and it has 3 horizontal lines across the sim. Sometimes it reads sometimes it doesnt. Do I need a new sim?

Resolved! I can send but not receive texts

Hi, I am unable to receive any texts but those I send are being received with no issues. Therefore, I assume that my settings are all ok. I've had the phone for 18 months and haven't changed number, provider etc. recently. Texts were ok last week (I ...

Resolved! Amazon Prime as a Volt Benefit

Hi I am a Virgin Media customer who very recently upgraded to a Volt package and joined O2 as a result. On the phone yesterday, VM customer services assured me multiple times that I would be able to select from either (1) 12 months Disney+ or (2) 12 ...

Resolved! 02 Travel

Can someone tell me why I have been charged the daily 02 Travel when my iPhone roaming and mobile data is switched off, I am using WhatsApp on wifi at all times, no texts being sent. Thank you.

Resolved! Sim swap from iPhone 7+ to 13 pro max

How do I transfer everything from iPhone 7+ to iPhone 13 pro max

Resolved! Apple Watch Series 7 Stock Update

Hey Guys, I was hoping to know if you have any information on the Apple Watch Series 7 stock and when you might have some coming in as I ordered mine a few weeks ago. I also saw that the most recent wait times can be up to 4 weeks. Thanks in advance!

Resolved! Changing my card payment details

The wrong card for my mobile is set up and it keeps taking the money from this account then obviously gets rejected and says late payment but won’t let me change

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