Solved: No Mobile Data

Grymauch · ‎08-01-2023

My Samsung Galaxy S20 FE 5G shows connected to 4g but no internet connection. I have powered phone down and restarted. Tried switching Flight mode on and off. Reset network settings. Switched off 5g. Checked latest software update and all to no avail. I am with O2 Pay monthly and checked their website but no obvious problems arising. This has been a problem for several days. Wifi reception is no problem. Any help would be appreciated.

MI5 · ‎08-01-2023

Try swapping sim cards with your husband and see if the issue is with the phone or sim @Grymauch

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

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MI5 · ‎08-01-2023

@Grymauch

Check your MyO2 to see if you have any data left https://mymobile.o2.co.uk/

Check for network issues here O2 Service Status

See this help guide Guide: Is the network down for me or everyone?

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

Grymauch · ‎08-01-2023

Many thanks for your reply MI5. Have checked all the info you provided. The Service status shows problems with my local mast which is being worked on. I have registered for an update when fixed. However, my husband's phone, also a Samsung, is having no problems connecting. I also had the same problem in a different area today with a different mast.

MI5 · ‎08-01-2023

Try swapping sim cards with your husband and see if the issue is with the phone or sim @Grymauch

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

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