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New phone and sim, no signal

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Gggg
Level 1: Joiner
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on ‎15-12-2021 20:18

on ‎15-12-2021 20:18

New iphone has arrived with a new 5g SIM card. All installed and swapped over however sim has not activated yet. How long should this take? I’ve tried restarting and switching to airplane mode a few times with no luck.

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jonsie
Level 94: Supreme
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on ‎15-12-2021 20:29

on ‎15-12-2021 20:29

Has the old sim stopped working @Gggg 

Did you follow this guide

Guide: Sim Swap: a mini guide 2017 update 

Click Here For Social Media Support Links VirginmediaO2
THIS IS NOT CUSTOMER SERVICE AND WE CANNOT ACCESS ACCOUNTS
2020-Awards-jonsie


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jonsie
Level 94: Supreme
  • 96020 Posts
  • 612 Topics
  • 7149 Solutions
Registered:

on ‎15-12-2021 20:29

on ‎15-12-2021 20:29

Has the old sim stopped working @Gggg 

Did you follow this guide

Guide: Sim Swap: a mini guide 2017 update 

Click Here For Social Media Support Links VirginmediaO2
THIS IS NOT CUSTOMER SERVICE AND WE CANNOT ACCESS ACCOUNTS
2020-Awards-jonsie


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