Get tech support for your O2 issues

Resolved! Carphone Warehouse calls genuine?

Has anyone else in the last couple of days received a call from Carphone Warehouse? They are offering O2 customers an iPhone 13 pro max with unlimited data and calls for £30 a month. They claim to have been given your number by O2 to offer you this d...

Resolved! Activating sim

Dear all,i have upgraded to a new phone and also have a new sim, but I can’t activate the sim (I think it’s because the phone cannot receive text messages). Can you help?Thank you!Rebecca

Resolved! Unable to make or receive calls

My 02 mobile has suddenly beome unable to make or receive calls, when I dial the number I get a constant engaged tone, when I try to make a call it just hangs up before connection. I am desperate to have my phone working as I am out of work and have ...

Resolved! Huawei router

I have a 5year old Huawei 5200 router. The allocated sim chip is now redundant. I wish to be able to use this when I am abroad (in Italy) using a pay as you go SIM chip. Please advise if this can be done?

Resolved! firmwere on a Android phone

Hi I have over the last few weeks bought three new phones from my local o2 shop each of which were sold to me as being ready to be switched on to accept wifi calling but it turns out that none of the phones have the supported firmware to support this...

Resolved! porting issues

Hi, I applied for a new contract sim only 6 days ago and whilst filling in the online order form I decided to use my pac code (three network). Order was completed. I waited a few days for the sim to arrive and during that time I spoke to an o2 rep wh...

Resolved! Wifi calling

Hi. WiFi calling has completely disappeared from my phone. I've turned it off and on tons of times. I've turned off the phone, removed the sim, turned it back on again and reinserted the sim and wifi calling still doesn't appear in connections in set...

Help - apps still pending.

Hi, today I switched over to o2 from Vodafone using my pac code. I managed to transfer all my photos, contacts etc from my old phone onto my new one (Google pixel 6) however no apps seem to be downloading. When I go into the play store they all say '...

Resolved! How do I see detailed usage on my tariff (£10 month, unl. SMS/unl. calls, 5gb data)

I was surprised that I needed to top up mid month, to send a text. With unlimited texts this has never happened before. Is it cos it was a short code recipient? Sending a text to BBC 6music on 64046. No advance warning either. I've sent many texts to...

Resolved! Fraud by Telefonica employee.

Was contacted by someone claiming to be from O2, he was fro Telefonica which I suppose is the same thing. Told me my line rental was being lowered by 40% and asked for my security answer which I stupidly gave him. Next thing he asked for the access c...

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