New iphone not picking up the O2 network

[Lisa_P]

New iphone 15 pro is not picking up the O2 network & not allowing me to make calls so I can't call them for help.

When I go the the PHYSICAL SIM section it is saying that the Network is not available?

But the Network provider is listed as O2 58.0?

How can I fix this or get any help?

[MI5]

@Lisa_P 

Can you use your old sim to check if the new sim is activated or not?

If so, you need to do a sim swap Guide: Sim Swap: a mini guide 2017 update or contact O2 for help.

This is a customer to customer community, not O2, so we cannot access your account, sorry.
You need to contact O2.
Message them on Social Media. Facebook (https://o2uk.co/O2CFB) , Twitter (https://o2uk.co/O2CTW) or Instagram (https://o2uk.co/O2CIG) or give them a call on 202 or 0344 809 0202 (contract) 4445 or 0344 8090222 (PAYG)

Guide: How to find help & contact O2 

Guide: A Guide to Skype 

[Lisa_P]

I am using the old sim as they didn't send a new one. I have messaged on threads and insta but no reply yet. My phone won't call anyone as has no network by the look of it.

[MI5]

You can use Skype to call 0800 numbers for free @Lisa_P 

Guide above ^^^

0800 902 0217 or 0800 032 1402

[Lisa_P]

Tried the skype option but that's not working as not recognising my Microsoft login. seems today is a day of IT issues.

[MI5]

Might be easier to pop into your local O2 store @Lisa_P ?

Take photo ID with you.....

[Lisa_P]

Yes, I think that is all I can do now. Thanks for your help though. Never, normally have any issues with swapping my phone over.

Oh and thanks on the ID heads up

[MI5]

You're welcome @Lisa_P 

Good luck.