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As a quick search of the forum here would have revealed, @Aud3, O2's self-management product, MyO2 (either App or Web) is a bit wonky at the moment. My O2 stopped believing I had a phone since October when they moved me from their legacy to their new 360 billing system - lots of problems there at the moment. Be patient - if anything urgent is needed, reach out to O2 via Social Media, the ways are in the link just below. Good luck!
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I'm also getting similar issues with the app, especially with this:
- 40067 Posts
- 245 Topics
- 1799 Solutions
@lpkeates - a search of the forum would show definitively that O2 have messed up a system update, affecting thousands of customers.
This is a customer to customer community, not O2, so we cannot access your account, sorry.
As noted in the earlier reply above, you need to contact O2. Give them a call on 202 or 0344 809 0202 (contract) 4445 or 0344 8090222 (PAYG) as outlined here: Guide: How to find help & contact O2
Or you can message them on Social Media, the ways are in the link just below this post. Good luck!
