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Virgin o2 merger account issues.

B34FH
Level 1: Joiner
  • 1 Posts
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on ‎04-04-2024 14:18

on ‎04-04-2024 14:18

Is anyone else having trouble with their My O2 account? When I log in my device is no longer attached and when I try to add it I see a completely different email and phone number is now set up on the account and I'm told my device is associated with another My o2 account? Clearly they have messed something up here and it seems quite concerning with data in mind...

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MI5
Level 94: Supreme
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on ‎04-04-2024 14:21

on ‎04-04-2024 14:21

@B34FH 

O2 have messed up a system update which is effecting thousands of customers.
This is a customer to customer community, not O2, so we cannot access your account, sorry.
You need to contact O2.
Message them on Social Media. Facebook (https://o2uk.co/O2CFB) , Twitter (X) (https://o2uk.co/O2CTW) or Instagram (https://o2uk.co/O2CIG) or give them a call on 202 or 0344 809 0202 (contract) 4445 or 0344 8090222 (PAYG)

Guide: How to find help & contact O2 

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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