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Data Speeds Being Throttled?

I have a 40GB data package with O2. On the My O2 app they have it broken down in to 3 groups. A 10GB data allowance, a 20GB 'bonus data' and then another 10GB 'bonus data'. Not sure why, but whatever. I have done some testing over the past few months...

Resolved! Sim data is wrong

I signed up for a 10gb sim card through virgin and O2 is telling me there is 5gb on it. I am not paying £10 a month when it's £5 for the 5Gb

Resolved! "My Network"

How do you change the email address on the "My Network" app?

Resolved! No Service Message

Just upgraded to IPhone 15. Transferred everything over without issues other than now unable to receive email away from home and message in left hand corner No Service. Looked on internet and carried out all suggestions to rectify but nothing has cha...

Can't see billing information on the website or app. Is there an issue?

I can't see any billing information on the O2 app or website in my account. Is there an issue?

I can’t use my iPhone since yesterday night. The It is asking me to swipe up but can’t.

I can’t use my phone since yesterday. I wanted to restart my phone but it was blocked asking me to swipe up to unlock. I tried to swipe up but it is not. So I don’t know what to do because it is not working.

Restarting my phone

please can you help me restart my phone. Thank you.

Query payment this month

I have a payment added onto this months bill of £12.99. I don’t know what this is, I haven’t bought anything. When I searched it says it was Microsoft store?

Resolved! New sim not working however I’m connected to the network

After receiving my new SIM card and putting it in my phone today I have not been able to make calls or use mobile data yet it says I’m on o2

Resolved! Moving my number from O2 to O2

Hi, I have found a better O2 deal available through a price comparison website then what O2 is offering (currently out of contract). I was wondering if I would be able to move my current number on my old O2 sim to a new O2 account?

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