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Mobile phone repair purgatory

Matjh87
Level 1: Joiner
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on ‎02-04-2024 20:20

on ‎02-04-2024 20:20

I handed my phone in to repair and I seem to be stuck in some sort of mobile repair purgatory l and not even reach the repair centre....

 

My tracking shows:

 

2024/03/28

Device awaiting reception in repair Centre

 

2024/03/26

The product is packed and ready to be shipped

 

2024/03/16

The device is ready to be shipped by the store to the repair centre

 

Any idea when I should expect my phone back? It's already been 16 days with most of that time being spent with my phone gathering dust in the shop?!

 

Many thanks

 

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Cleoriff
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on ‎02-04-2024 20:31

on ‎02-04-2024 20:31

@Matjh87 

Info re repairs and timetable of events here

https://www.o2.co.uk/help/device-and-sim-support/device-repairs 

Veritas Numquam Perit

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MI5
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on ‎02-04-2024 20:48

on ‎02-04-2024 20:48

@Matjh87 

I'd suggest asking the shop would be a sensible approach?

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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