Mobile data issue

[Su19]

Phone and texts and internet access only work when at home on wi-fi

Checked all settings correct

Checed all software updates done

Done a network re-set

Anyone any ideas please?

[pgn]

Turn off 5G calling (if you are a contract user), or set the options to prefer cellular over WiFi.

Otherwise, check you have signal from O2 adjacent to home ( Guide: How can I sort out my network issues? ) otherwise contact  O2 via Social Media, link just below this post has all the ways how, @Su19.

[MI5]

@Su19 

Is your sim active?

If you have upgraded you need to do a sim swap to use the new sim Guide: Sim Swap: a mini guide 2017 update or your sim may have just failed.

Pop into your local O2 store with photo ID and they will issue a new sim for you.

[pgn]

This bit threw me @MI5:

Phone and texts and internet access only work when at home on wi-fi

Phone and texts ... only work at home on wi-fi? 🤔

[MI5]

iPhone with wifi calling enabled 👍

[pgn]

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@MI5 wrote:

iPhone with wifi calling enabled 👍

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Thought so, can't believe SIM could be inactive without it throwing a message up.

Hope you get sorted, @Su19 👍