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Missing text messages

Angie06
Level 1: Joiner
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on ‎02-06-2020 08:24

on ‎02-06-2020 08:24

Switched phone on this morning and all past text messages have disappeared even though my settings state keep forever. How do I get them back.
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MI5
Level 94: Supreme
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on ‎02-06-2020 08:36

on ‎02-06-2020 08:36

@Angie06 

Have you tried rebooting your phone?

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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LukasB
Former Staff
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on ‎03-06-2020 14:55

on ‎03-06-2020 14:55

Hey @Angie06 did you manage to get your texts back or are you still having the same issue?

→ COVID-19 support - Help and support from O2 during the lockdown
→ Access for You: Registration - Find out how to register for our Access for You service.
→ Just joined the community or thinking of registering? Check out this handy starter guide!
→ Have a query about your account? login to My O2 for help


If you'd like to take part, why not register? slight_smile
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