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Resolved! porting

Hi, number porting today to O2.ScenarioHad dual SIM Android Main SIM sky mobileBought dual SIM iPhone Main SIM is eSimPorting sky number to O2Which SIM do I put in the iPhone....do I leave the new O2 one in there and my old Sims in android hand set?H...

Resolved! Sending Phone for Repair

My phone has been booked in for repair and I have received some paperwork to return my phone via the post office. However, there is no address to return it to - I just have a repair assessment form to send back with it no address label. Can anyone he...

Huawei P20 Pro Locked Out

Hi - I changed the pattern lock on my Huawei P20 Pro last week with no problem. However, I came to unlock it on Saturday and it said that the pattern was incorrect which I know it wasn't as I had been using it for days. I am now locked out of my phon...

Resolved! Call failed

Hi All New Iphone 11 - why can't I receive and make calls - all saying call failedThanks

Resolved! Apple Watch series 5 not connecting to cellular

Hi I got an Apple Watch and it’s all paired fine with phone. But it will not connect to cellular data. It keeps saying contact o2 ref code 91. I have been onto 4 different people and I’m getting really frustrated as I’m currently paying for something...

Log in without phone.

Hi, I cannot log in to my 02 account because it requires me to enter a text code, but I lost my phone. How can I sign in and order a new Sim?Thanks

How to check if old iPhone is unlocked

We have an old iPhone 6 that we want to sell. It was previously on pay monthly o2 tariff. Need to find out if it is unlocked. Don’t have a non o2 sim to check. How can we find out? Thanks

I have lost visual voicemail on my iPhone and I do not receive notifications for voicemails

Hello, I have lost visual voicemail on my iPhone for several weeks now and I do not receive notifications when I receive a voicemail. I have called o2, I have rebooted my iphone several times, reset the network settings, sent 9011 to STATE and turned...

smart tv and mobile hotspot

helloi purchsed a huawei hotspot and have it working plugged into my laptop (hp) however i have tried to add the smart tv which is a fire tv and it says my password is incorrect which it is not it sees the hotspot but it does not allow the input of t...

Half black screen, but only when brightness turned up

My phone was working fine last night. This morning I immediately noticed the bottom half of the screen was black.I tried a reset which initially cleared the problem, but it soon started again. The screen still works if you can guess where the buttons...

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