In Australia - with bolt ons - calls not working

[KiamaBlowhole]

Hi,

I have arrived in Australia. I have the proper Bolt ons.

My phone has automatically connected to YES OPTUS but I cannot call or text Aussie numbers.

Internet data is fine.

I have switched off and switched on. Taken out sim and put it back in.

Tries 02 app support but its useless, 202 number not available until tomorrow.

Any ideas ?

[pgn]

One possibility is you are in an area with no 3G: https://community.o2.co.uk/t5/Tech-Support/Roaming-Data-works-but-no-calls/m-p/1559340/highlight/tru...

Are you PAYG or on a Contract with O2, @KiamaBlowhole?

Ways to contact O2 via Internet are either Social Media or use Skype Guide: A Guide to Skype   to call the +44-0800 number inGuide: How to find help & contact O2 - time difference may make that awkward, I appreciate. Good luck! 

[MI5]

@KiamaBlowhole 

Try manually searching for a different network and try any that show up, even if they say forbidden.

[KiamaBlowhole]

Still having problems -

Good signal

Roaming, Data - everything is on

Airplane mode off

Mobile network Data - changed to http://mobile.o2.co.uk

Local Network selected ( all available tried )

Still not able to access network

[MI5]

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@KiamaBlowhole wrote:

Still having problems -

Good signal

Roaming, Data - everything is on

Airplane mode off

Mobile network Data - changed to http://mobile.o2.co.uk

Local Network selected ( all available tried )

Still not able to access network

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You don't need the http:/ in your apn @KiamaBlowhole 

Just mobile.o2.co.uk

[Yellowboy]

I (and my wife) have exactly the same problem as Kiamablowhole above. The Apple Genius team said my phone is correctly setup. I have been in communication with O2 for 10 days now (via Twitter DM) and still no solution. This is clearly not an isolated problem. 

[pgn]

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@Yellowboy wrote:

I (and my wife) have exactly the same problem as Kiamablowhole above. The Apple Genius team said my phone is correctly setup. I have been in communication with O2 for 10 days now (via Twitter DM) and still no solution. This is clearly not an isolated problem. 

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Australian telcos have been ruthless in their approach to 3G removal, @Yellowboy - you may get lucky if you manually search for Vodafone there, use any speed offering - also a network that shows as "Forbidden" is fair game to roam onto.

Keep on at O2 via X DMs is all that you can do - good luck!

[Kiz_W]

Any luck?  I’m in Aus and having same issue, data working, am receiving text messages, but cannot make or receive phone calls…

[pgn]

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@Kiz_W wrote:

Any luck?  I’m in Aus and having same issue, data working, am receiving text messages, but cannot make or receive phone calls…

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Hi @Kiz_W  - Australian telcos have been ruthless in their approach to 3G removal, you may get lucky if you manually search for Vodafone there, use any speed offering - also a network that shows as "Forbidden" is fair game to roam onto, if the the network accepts your request to use it.

Keep on checking with O2 via X DMs is all that you can do - link here:

• X (formerly known as Twitter) – DM

Good luck!

[MI5]

@Kiz_W 

You need to tag @Yellowboy to see your question to them.