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I have no service abroad

karen123
Level 1: Joiner
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on ‎28-08-2023 17:45

on ‎28-08-2023 17:45

I have no service abroad I have just changed tarrif to international?

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madasaf1sh
Level 78: King of Kings
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on ‎28-08-2023 18:16

on ‎28-08-2023 18:16

@karen123 

 

Check Mobile Data roaming is on

Try another network from the network selection menu

Check Date and Time

Step Down to 4G 

 

How do you mean you changed your tariff to International?? 

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iPhone 16 Pro Max - o2 and Spusu
Xperia 1V - Spusu

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This is not customer services and we dont have access to your account
I do not work for o2 or any VMo2 /Telefonica/Liberty Global Company
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MI5
Level 94: Supreme
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on ‎28-08-2023 18:56

on ‎28-08-2023 18:56

@karen123 

Some things to try:
Check data roaming is on in phone settings.
Manually search for another network
Turn off 5g
Change your data APN to "mobile.o2.co.uk"
Check with O2 whether you have a roaming bar on your account. Do this via social media
If you message O2 on Facebook ( https://o2uk.co/O2CFB) , Twitter ( https://o2uk.co/O2CTW) or Instagram ( https://o2uk.co/O2CIG) , they should be able to help.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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