Google pixel pro 7 all cals are coming up unknown how do I fix this?

[R30jcm]

Google pixel pro 7 all calls are showing unknown how do I fix this? Tried the call screen tog in settings but still no change.

[pgn]

Try disabling WiFi calling, if enabled - it plays havoc with incoming numbers vs what is in your Google address book, @R30jcm.

[Breanna]

Any luck with disabling the Wifi calling @R30jcm?

[FMD]

Hi Breanna,

I've been having the exact same issue since switching my O2 Sim to e-sim on my Google Pixel 7a in June 2023. Tried everything (disabling WiFi Callign, 4G calling, checking caller ID settings, changing mobile plan, new e-sim, etc.)

Since 13 June, I tried contacting the team on this platform (@O2Sarah-)  and went to the store - everytime they say the engineering team will look at it in "5-10 business days" but then nothing happens.

[Enlli]

Regretfully the team has been withdrawn from the Community leaving only us customers

You will need to keep on pestering O2

[FMD]

Nice one, O2. Anyone who found a workable solution? Seems multiple people experienced this issue (not resolved by disabling 4g / WiFi calling, renewing SIM)

[Johnzee]

Try this:

https://support.google.com/pixelphone/thread/158067065/every-incoming-call-says-unknown-even-if-it-e...

[Cleoriff]

Recent advice shows you have to contact O2 and ask them to add the CLI presentation facility bolt onto your My O2 account. (CLI = Calling Line Identity)

See image.