Get tech support for your O2 issues

Requested eSIM. Hasn't arrived, now physical SIM is deactivated. What do I do?

Hi I got a new phone, and it only supports 1 physical SIM and eSIM as well. I have a SIM already and that network (1pmobile) doesn't support eSIM so I went online to my O2 account and noticed that I can request an eSIM. I thought, being electronic an...

Resolved! Switch up - can you ever own the phone?

So - new iPhone offered o na Switch Up deal - presumably I pay that for a year and switch to the iPhone 16. What if I love that phone and hate the 17 - can I stick with the 16 and pay it off or do you never pay your device off under Switch Up? Are yo...

Resolved! Follow up to “no service” issue yesterday. Now + 24h what is happening?

No Service issue raised yesterday. Still unable to make or receive calls. Please help

Locked sim

Following advice to lock my sim I tried to do this using 0000 as the default However I my sim locked ( I only tried once) and now I cant use my phone at all Help. I am a wido living on my own and feel vulnerable without my phone

Part ported number to O2

I started the port to O2 last Friday and my number has part ported. I can receive texts and calls but I can't make or send any. I also have no data. No one seems to be able to assist. The store asked someone to do the port again and wait 24 hours, wa...

Resolved! SIM

Hi, My first SIM was delayed so I ordered another by phone. However, the first SIM did arrive so I have fitted and enabled it. What do I do with the second SIM which has arrived today?

Resolved! Posting a question

When you go to 02 community and ask a question why can’t tyoi ask a question without getting old posts for similar questions?

Email

Hackers have taken my registered email, how do I add a new one as O2 will only send email confirmation to my old email address?

Former Virgin User - Cannot be heard, call drops

Hi, I'm a former virgin customer who has been unable to receive incoming calls since switching over. The caller cannot hear me but I can hear them. A few seconds later the call drops. I have tried1) Turning airplane mode on and off multiple times2) T...

02 closed wrong account - proving to be a nightmare!

My partner has been a loyal 02 customer for over 15 years and has, in time, added her four children to her account when they each got phones. Last week she requested that her eldest daughter be removed from her account as she was going to university ...

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