cancel
Showing results for 
Search instead for 
Did you mean: 

Data dropping in and out since 5/12/24!

ChloeM93
Level 1: Joiner
  • 1 Posts
  • 1 Topics
  • 0 Solutions
Registered:

Hi, unless at home on WiFi I’m spending most my days since 5/12/24 with no data, not just at home, when out at work in Edinburgh area also, this has been days now and I’ve visited o2 shop and they said it might be a mast issue, called up o2 they said network is fine in area when im sat with no data. Constantly resetting network settings and turning phone on and off wherever I go to see if I get any data and when I do it drops out not long after. Noticed it started from the morning I done the iOS18.1.1 update on iPhone. Unsure if linked

Message 1 of 4
218 Views
3 REPLIES 3

MI5
Level 94: Supreme
  • 151782 Posts
  • 650 Topics
  • 28843 Solutions
Registered:

@ChloeM93 

Guide: How can I sort out my network issues? 

Guide: Is the network down for me or everyone? 

https://www.o2.co.uk/apps/my-network

If you want to try a new sim, pop in store with photo ID for a free swap.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
Message 2 of 4
215 Views

japitts
Level 9: Fired up
  • 283 Posts
  • 0 Topics
  • 3 Solutions
Registered:

@ChloeM93 wrote:

Constantly resetting network settings and turning phone on and off wherever I go to see if I get any data and when I do it drops out not long after.


In which case the network settings clearly aren't the problem!

Message 3 of 4
183 Views

Enlli
Level 69: Guiding Light
  • 8905 Posts
  • 65 Topics
  • 1793 Solutions
Registered:

Not an iPhone person in any shape or form but I remember this from a little way back.

Not sure if it throws any light on the situation 

https://community.o2.co.uk/t5/Tech-Support/Data-drop-off-keep-needing-to-on-off-airplane-mode-on-iPh...

This is not O2 and we are all customers here similar to yourself and cannot answer account type queries.
Message 4 of 4
179 Views