This website uses cookies. By clicking Accept, you consent to the use of cookies. Click Here to learn more about how we use cookies.
Accept
Reject
cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Search instead for 
Did you mean: 

Charged Twice

Go to solution
RFearon
Level 1: Joiner
  • 1 Posts
  • 1 Topics
  • 0 Solutions
Registered:

on ‎16-12-2021 15:07

on ‎16-12-2021 15:07

I have just discovered that I am be billed twice for the same number, trying to through to O2 but a complete nightmare.  They are great at taking money but the support is a shambles.

 

Does anyone know what the best way forward is?

Message 1 of 2
380 Views
0 Kudos
1 ACCEPTED SOLUTION

Accepted Solutions

Go to solution
jonsie
Level 94: Supreme
  • 96020 Posts
  • 612 Topics
  • 7149 Solutions
Registered:

on ‎16-12-2021 15:31

on ‎16-12-2021 15:31

You should have two direct debits

One for the phone and one for the airtime

Guide: How does O2 Refresh work? 

Click Here For Social Media Support Links VirginmediaO2
THIS IS NOT CUSTOMER SERVICE AND WE CANNOT ACCESS ACCOUNTS
2020-Awards-jonsie


View solution in original post

Message 2 of 2
373 Views
0 Kudos
1 REPLY 1

Go to solution
jonsie
Level 94: Supreme
  • 96020 Posts
  • 612 Topics
  • 7149 Solutions
Registered:

on ‎16-12-2021 15:31

on ‎16-12-2021 15:31

You should have two direct debits

One for the phone and one for the airtime

Guide: How does O2 Refresh work? 

Click Here For Social Media Support Links VirginmediaO2
THIS IS NOT CUSTOMER SERVICE AND WE CANNOT ACCESS ACCOUNTS
2020-Awards-jonsie


Message 2 of 2
374 Views
0 Kudos
Top Kudoed Authors
View All
Top