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Resolved! no service

My phone has just decided to have no service so I can make or receive calls... my O2 service is gone?I'm on a contract and everything is fine with that... I've checked the app for problems and all it says is that there is sometimes heavy traffic in m...

2fires by • Level 1: Joiner
  • 437 Views
  • 1 replies
  • 0 kudos

Resolved! 404 error on disconnecting non o2 STAC

Hello I am trying to use my STAC code from Vodafone to cancel my previous contract with them due to being a new o2 customer. I’ve never known it to be so difficult to do this. I’ve filled out the form on o2 site and when I submit it, it goes to 404 e...

Phil12 by • Level 1: Joiner
  • 427 Views
  • 1 replies
  • 0 kudos

Resolved! Poor data signal

Hi,o2 network status checker says there are no issues.However, no 4g signal to sim in 4g router and also no 4g signal to phone sim.Can the network status checker be wrong?

NeilG1 by • Level 1: Joiner
  • 316 Views
  • 1 replies
  • 0 kudos

Resolved! Apple Watch purchase for partner

I am wanting to purchase the Apple Watch 7 for my partner - I wish to make the payments. Can I do this?

Mellie by • Level 1: Joiner
  • 684 Views
  • 3 replies
  • 0 kudos

Resolved! Charged Twice

I have just discovered that I am be billed twice for the same number, trying to through to O2 but a complete nightmare. They are great at taking money but the support is a shambles. Does anyone know what the best way forward is?

RFearon by • Level 1: Joiner
  • 423 Views
  • 1 replies
  • 0 kudos

Resolved! HALF sim

I have recently started a new O2 contract and upgraded my phone. Today I have received this email"Hi John, Thanks for shopping with us – we hope you’re happy with your recent order. We’d love to hear what you think of your PAY MONTHLY 5G TRIPLE HALFS...

Resolved! Restricted Content

Restricted Content Block has suddenly turned on, I didn't request this and now I'm unable to watch YouTube videos or read their comments section. How can I stop/turn off the unwanted Restricted Content Block? Thanks.

Resolved! How do I pay a final bill then?

After my contract ended, I assumed that would be it, so I cancelled the direct debit. O2 then shoved me on to some rolling 'deal' without my consent, and I've had to pay off those bills individually. I ordered a disconnect, and after a month have now...

zerothree by • Level 1: Joiner
  • 554 Views
  • 1 replies
  • 0 kudos
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