Changed number now I have no service

[CHARLIEWEBB2001]

Hi I got a pay as you go sim and I had it activated and working but I switched my Vodafone number that I had before on this sim and my Vodafone sim has now shut off showing that they’ve completed the move from there side but on my o2 sim I have no service and nothing picking up but it reads the sim is there I just get no service whatsoever. I’ve spoken on the phone and went through every diagnostic possible and I was told to wait till midnight to see if it has booted up but still nothing and I have work in the morning and won’t be able to use my phone for my job and I could only ring of another phone from somebody else but I now can’t call because none of my sims are working. Please help. - Charlie

[MI5]

@CHARLIEWEBB2001 

We’re just customers like you but it sounds like you’ll need someone to access your account which can’t be done from here. If you message O2 on Facebook (https://o2uk.co/O2CFB) , Twitter (https://o2uk.co/O2CTW) or Instagram (https://o2uk.co/O2CIG) , they should be able to help you with this
Thanks

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