Unable to disable voicemail by calling 1760

[TH499200WW]

PLEASE HELP

I have tried to call 1760 to disable my voicemail. The automated voice confirms my voicemail has been disabled.

However, when I have someone call my phone, they can still leave me voicemails.

How can I turn off the ability for people to leave me voicemails?

I'm on iPhone 14 Pro and monthly O2 plan.

[jonsie]

Try dialling ##002# to cancel all diverts

You may need to turn off wifi calling first

[TH499200WW]

I just tried that and also switched off wifi calling before doing it. But when I call 1760, though the automated voice says my voicemail has (again) been turned off, when a friend calls my number it goes to voicemail.

Any other thoughts? This is really baffling...

[MI5]

@TH499200WW 

We’re just customers like you but it sounds like you’ll need someone to access your account which can’t be done from here. If you message O2 on Facebook (https://o2uk.co/O2CFB) , Twitter (https://o2uk.co/O2CTW) or Instagram (https://o2uk.co/O2CIG) , they should be able to help you with this
Thanks