Cannot connect to imessage or facetime after porting to o2 from EE

[hxtorunwell]

Hi can someone help with this please? Thank you

[hxtorunwell]

@O2Sarah can you help? I have an iphone13 pro max

[gmarkj]

It's @O2Sarah- that you need @hxtorunwell .

Can you see if you can help please Sarah?

[O2Sarah-]

Good morning 

Thanks for the tag @gmarkj 

@hxtorunwell I will send you a private message so we can check your account.

[hxtorunwell · Accepted solution]

Solved - basically just took about 48hrs for all the services to connect - patience was the solution for this (which I was lacking!).

[Kieran23]

@O2Sarah- 
Can you help me please? I’m having the same issues 

[pgn]

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@Kieran23 wrote:

O2Sarah- 
Can you help me please? I’m having the same issues 

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The advisor on for the rest of this evening, until 8pm, is @O2KyleW - keep an eye open for his reply, and good luck, @Kieran23.

[O2Sarah-]

Thanks for the tag @Kieran23 

I will send you a private message so we can check your account.