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Resolved! This Bolt On isn't compatible with the O2 Travel Bolt On you already have.

HiI am looking to travel outside the EU and therefore need the International Bolt on costing £6 per day.When I look to add this bolt on I get the message "This Bolt On isn't compatible with the O2 Travel Bolt On you already have and If you continue y...

Resolved! No Signal in Area for months

Hi, I've been regularly checking the service status tracker for the past several months, however am constantly meant with "we're getting in touch with the landlord, we'll get it sorted soon". I mean this has been going on for months now - NE3 postcod...

Resolved! Leaving o2

Hi, my internet is slow to non existent. For months on end I’ve been informed that you’re working on a mast. Can you give me a definite date as to when this work will be completed, as I use my phone/internet for work purposes. Lots of my work colleag...

Resolved! Apple Watch S7 - Issue with mobile service disconnecting after 2 minutes

Hello, I wonder if any O2 gurus can assist me with a problem I am having with my S7. I previously had a S6 watch with mobile data plan on O2 but I then bought an S7 stainless steel about 2 months ago online. I was able to switch my esim over to the S...

Resolved! Sim card

I have a virgin bundle which includes an o2 sim as part of the bundle. Due to a mistake on my part I cancelled the sim. I would like to request another sim please.

Number port problems

We have recently switched a mobile to O2 due to a re-contracting our Virgin Media broadband package which is now 'Volt'. The line was on Virgin Mobile previously. My wife uses that phone.We requested that we kept the same number. This was supposed to...

apple watch cellular not able to set up Mobile data service

Hi, I have an iPhone SE + and Apple watch SE cellular which I'm trying to set up for my daughter. The watch has paired no problem but when I try to set up Mobile Service/Mobile Plan in the watch app on the phone, it says "The O2 account on this iPhon...

Resolved! Samsung galaxy tab s7 FE

Hi I've got a Samsung galaxy tab s7 fe, I've only had it since last December, I've never put a password on it and never had any problems but 3 day's ago all of a sudden I turned it on and it asked me for a pass code including letters and numbers, lik...

Resolved! Need to speak to customer service

how can I speak to customer service online I’ve tried o2 app and online but it’s a computer not a person

Why can't I access the PUK code for my device?

My sim is locked and I'm not have much luck in accessing the PUK code to unlock it. I get an error message when I try.

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