Can’t receive texts after porting to O2

[CorrectHorseBat]

I recently ported my number to O2. I can’t receive any texts from my bank, Twitter, Hinge amongst many other apps. iMessage and FaceTime also fail to activate.

I saw this is a common issue, please @O2Sarah, @O2Ryan, @O2Emma please can you help me. 

Your customer service team has been unable to and said it would be working by 7PM this evening and it still isn’t.

Please resolve ASAP.

[Cleoriff]

@O2Sarah-are you able to help @CorrectHorseBat on Thursday morning please?

[O2Sarah-]

Good morning 😊

Thanks for the tag @Cleoriff 

@CorrectHorseBat  I will private message you to look into this

[Cleoriff]

Thank You @O2Sarah- x

[CorrectHorseBat]

@O2Sarah resolved this, it took a few hours but iMessage started working too. Texts came back straight after she did whatever it is she did. Thanks so much.

[Cleoriff]

It was actually @O2Sarah- (different to the one you mentioned @CorrectHorseBat) I've tagged her now so she will see your message when she's next on duty. Pleased It's sorted

[S2000]

Dear @O2Sarah- 

My friend here is experiencing the exact same problem. Can you help please!?

Thank you

[Enlli]

@S2000 @O2Sarah- is off duty.

If your friend needs help then they need to post here as an advisor will need to contact them direct to get details.

[S2000]

@Enlli thank you for the update. Unfortunately this friend can't receive texts so they can't confirm their number when setting up an o2 online account! 

Thanks anyway

[MI5]

@S2000 

Ask your friend to message O2 on Facebook (https://o2uk.co/O2CFB) , Twitter (https://o2uk.co/O2CTW) or Instagram (https://o2uk.co/O2CIG) , they should be able to help.
Thanks