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Can’t log in

Sarah09
Level 1: Joiner
  • 1 Posts
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on ‎03-06-2024 19:55

on ‎03-06-2024 19:55

Hi phone has completely broken so can’t get code to log in to buy a new phone

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Enlli
Level 69: Guiding Light
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on ‎03-06-2024 19:57

on ‎03-06-2024 19:57

Looks like you should contact the sales team as they can help with that – message them on Social Media if yo can - on Facebook (https://o2uk.co/O2CFB) , 

 Twitter (https://o2uk.co/O2CTW) or 

 Instagram (https://o2uk.co/O2CIG)

 

Or you can call them on 0800 081 0255, free from any phone or landline or via Guide: A Guide to Skype - best time to try calling is around 08:10am.

This is not O2 and we are all customers here similar to yourself and cannot answer account type queries.
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MI5
Level 94: Supreme
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on ‎03-06-2024 20:01

on ‎03-06-2024 20:01

@Sarah09 

You can put your sim in another phone to receive the code, or pop in store for help.

Guide: Upgrading Your O2 Phone 

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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