Blacklist without knowledge

[Tan-BP]

Over 2 weeks ago my iPhone 14 was black listed. Not lost, stolen or unpaid bills. I brought the phone outright at an o2 store in 2023. After numerous shop visits & numerous calls to o2, it’s still not been unlocked. HELP?? 

[madasaf1sh]

@Tan-BP 

You need to find out who has blacklisted it, you can do this by doing a free checkmend.com check, and then contact the company who has...

There is nothing anyone can do from here.. if its o2 then you need to persevere with customer services...

[MI5]

@Tan-BP 

https://www.checkmend.com/uk

[Tan-BP]

Ok, thank you both for the info and link.

I followed this up and it says - “Reported lost or stolen to a Phone Network”.
Guess I’ll have to call 02 for the 100th time tomorrow. I don’t understand how this has even happened OR even more so, how 02 can’t just unlock it. It’s a massive error. Fuming! 

[MI5]

@Tan-BP 

Message them on Social Media. Facebook (https://o2uk.co/O2CFB) , Twitter (X)  (https://o2uk.co/O2CTW) or Instagram (https://o2uk.co/O2CIG) 

UK based teams with more sense than the offshore customer service teams.

[madasaf1sh]

@Tan-BP 

Daft question, but are you on o2 as your provider?

As it might not be o2 that have blocked the phone, any of the 4 UK networks can bar a phone from the networks... 

[Cleoriff]

@Tan-BP 

You say you bought the phone outright from an O2 store and now it's been blacklisted for being lost or stolen.

I have to ask, if you didn't report it lost/stolen, do you know anyone who may have done this?

A falling out with someone or a stupid person who may have done it as some sort of badly mistimed joke?!!

We've seen a few occasions on here, when relationships have broken down and the offended party has decided to be spiteful.

Not wishing to offend of course but I needed to ask the question.