I have had a problem with one of my accounts for over a month now and having made at least a dozen hour long calls to customer services and explained the issue at least a dozen times I am making one last ditched attempt on here to ask for help. I’ve been with O2 for 20 years, I’ve never known anything like it!
The account was set up initially for a dumb Nokia phone. Later down the line the phone was changed to an iPhone. I contacted customer services to make the necessary changes on the account but the 4G has never worked properly.
It has a full 4G signal but only text seems to come through - text based SMS and WhatsApps work but anything with any other type of data such as images will not work. Websites, Maps, AppStore etc won’t work.
It’s my son’s phone and when I put his sim in my phone the problem carries over to my phone and when I put my sim in his phone it works fine so this confirms the problem is O2 end.
I’ve had 4 new SIM cards but no resolution! I have reset the network settings and mobile carrier settings multiple times but no joy.
Every customer service advisor I’ve spoken to has tried something and told me to wait 24hrs and restart the phone, nothing has worked. I get told tech support will call me in the next 5 days but every time I receive no call.
Apparently a “resync” has been done but again hasn’t resolved it.
Can anyone help or at least get tech support to call me before I close my account?
Many thanks
