useless customer service

[tonjg]

I rely on the 02 site for sending out text messages online. For a day now my account has been stuck showing a thick red line with this in it:

'You have purchased messages that have not been activated yet. Please enter your validation code.'

where's the code? I've been waiting for a code which never comes, I've tried twice and every time I ring 02 I get some useless girlie that can't do anything about anything, except tell me I have to go online to the live chat, which neither of us can find anyhere....

what a useless and stupid support setup and I resent being fobbed off with a shrug of the shoulders. Does anyone know how I can get this resolved? I need the online text service badly.

[adamtemp64]

Live chat is an option on the new look contact us page

[tonjg]

there is no live chat option that I could see in the 'new look contact us page' and I tried that online while talking to the 02 girl. There was no live chat option there.

if you're sure its there can you provide a link?

[adamtemp64]

contact us then select one of the 3 boxes then select a question then web chat as it is now called will appear

[tonjg]

for goodness sake there is no live chat link anywhere under any of the three options or with any of the drop down subjects. There is no live chat link.

I've been through this multiple times and it doesn't matter what option I select there is no live chat link anywhere to be seen. And I never get any live chat invite no matter what I do.

[adamtemp64]

it is there when I do the above called web chat.

What browser are you using shows in IE for me

[tonjg]

I use google chrome, I normally never go near IE.

edit: I just tried IE9, still the same, no live chat and my online account is still jammed and useless.

[adamtemp64]

This is what i get they are busy right now

[tonjg]

I never get that, I've never seen it.

[adamtemp64]

it is there in my version of chrome just tried it