Solved: Re: stolen phone. need to block sim card

bucket99 · ‎23-07-2023

My wife's bag was stolen at the gym this morning. She lost her wallet and phone, so I need to block the SIM. Her phone is on an account in my name

Spenny · ‎23-07-2023

Hi @bucket99

You will need to contact O2 to bar calls etc from your phone. Give them a call on 0344 809 0202

See this page for lost and stolen devices - https://www.o2.co.uk/help/device-and-sim-support/lost-or-stolen-device

Phone: Motorola G100, 128GB, Android 12, SIMO 20Gb
Broadband: Virgin 350Mb, Tp-Link Router - Deco S4
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We are a community of customers and cannot access your account.
To contact O2 click here for O2 Social Media Links

View solution in original post

Spenny · ‎23-07-2023

Hi @bucket99

You will need to contact O2 to bar calls etc from your phone. Give them a call on 0344 809 0202

See this page for lost and stolen devices - https://www.o2.co.uk/help/device-and-sim-support/lost-or-stolen-device

Phone: Motorola G100, 128GB, Android 12, SIMO 20Gb
Broadband: Virgin 350Mb, Tp-Link Router - Deco S4
-----------------------------------------------------------------
We are a community of customers and cannot access your account.
To contact O2 click here for O2 Social Media Links

bucket99 · ‎23-07-2023

Will do. Thanks very much!

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