still no order and royal mail can’t see tracking

[you]

i got an email saying my order is expected by 13th April and while i expect things longer at the moment I still don’t have and worste still royal mail doesn’t recognise my tracking number! and o2 seem to have disappeared off the face of the planet - can’t contact anyone - communications company???

[Cleoriff · Accepted solution]

@you 

O2 are still working with a limited service.

There are numerous numbers on this link. Try any or all

Guide: Coronavirus Community Help and Support 

[you]

i’ll try thanks x

[you]

thanks so so much I got a lovely chap from o2 who helped indeed it arrived while he was trying to help was ready to cancel it all and go elsewhere as couldn’t get anywhere as its a device to keep in touch with mum - thanks again

[Cleoriff]

PLeased to hear it @you