Get Help with Pay Monthly

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Resolved! Sim - iPhone 8 to iPhone 11

Hey! I currently have an iPhone 8 with Carphone Warehouse on O2. O2 have offered to buy me out early so I'm thinking of getting an iPhone 11. Will I be able to transfer my sim over? I'd like to keep the same number. Thanks!

New contract order

I placed a new contract order today for the new I phone se( pre ordered)and was met with a page that told me something had gone wrong with my order however I still received emails containing the legal documents and paid the upfront cost- still haven’...

reduce monthly bill

Hey, so at the moment, im paying £65 for unlimited text, minutes and 120GB of data, is there anyway that i can maybe get rid of some of the data/minutes and bring down my monthly cost?. i feel like im paying way too much for what im getting and im ha...

Upgrade phone but keep same contract

Not sure if I can call Customer Service and cant find Live Chat, but i'm thinking of upgrading my phone but want to keep the current tariff. Am happy to tie that in for 24 months but cant find that as an option. Is calling Customer Service my only op...

Resolved! Spend cap

Hi, I want to change my spend cap. How can I make it? There is no option on myO2 and I can't call to 202? Any advice? Thanks

Unblocking sim

New to O2 my sim is blocked. I have the PUK code but that doesn't unblock it. Suggestions please.

Resolved! still no order and royal mail can’t see tracking

i got an email saying my order is expected by 13th April and while i expect things longer at the moment I still don’t have and worste still royal mail doesn’t recognise my tracking number! and o2 seem to have disappeared off the face of the planet - ...

Resolved! Upgrading after phone broke

I am trying to order a new phone after mine has completely broken (cracked screen and water damage so wont turn on).I tried to order an upgrade but at the checkout it said it would send a code to the phone registered with the account but obviously I ...

Am I missing a SIM card?

Hi, I'm new to O2 & have just received my new iPad Air. I've been given a mobile number for it & am paying £21 a month for 25gb of data, plus £12 a month for the actual iPad. However, I haven't received a SIM card & therefor cannot connect to 4g. My ...

Resolved! New contract phone not working

HiI received a new contract phone yesterday Samsung A50 , it will not charge , I cannot get through to 02 , have been trying all morning , None of the stores are open due to the Covid-19 lock down. According to the MY 02 I am due to make a payment by...

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