Solved: simcard

debbie · ‎11-12-2018

i ordered a sim card but cant find it on my 02 account

MI5 · ‎11-12-2018

Give customer services a call to get the new login details for the new sim card and you can then merge it into your MyO2 using the bring in other products option.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

View solution in original post

MI5 · ‎11-12-2018

Hi @debbie

Give customer services a call to get the new login details for the new sim card and you can then merge it into your MyO2 using the bring in other products option.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

EmilieT · ‎13-12-2018

Hi @debbie, and welcome to the forum I hope the advice above helps you sorts this out but do let us know how you're getting on with this and if you need any further help!

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