Get Help with Pay Monthly

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Resolved! 02 device

hi allhave purchased 02 mobiledon't have 02 refresh but would like to pay extra for my device plancan anyone have idea how to do thisthanks in advance

Resolved! Charges abroad without roaming or data on

Hey there,You know how is possible that even if I had the phone with data and roaming completely switched off, I got some multiple mini charges for data?!?! Value is nothing but is not good that you can have charges even when completely disconnected

Resolved! Order Status In Progress - Delivery due today?

Hello all Yesterday I completed an upgrade/recontract including a new handset as my iPhone is on it's last legs. I've been out of contract for a while so am jumping a few models ahead! When I ordered, it was 'next day delivery' if you order before mi...

Resolved! I want to exchange iphone bought from carphone waregmhouse

I upgraded my phone throught carphone warehouse but I want to exchange it and pay the difference. The cobtract will be tge same. Can I do it?

Resolved! Upgrading refresh confusion

I hope someone can enlighten me. I just don't understand O2 refresh contracts as they seem to be now. I have been on refresh for years and changed my phone every year until last year because I just didn't like iPhone X as it was so I decided to wait ...

Resolved! NHS discounts

What discounts would i be elgible for as an nhs worker on an existing 02 monthly contract that runs until 2020. Any other lovely NHS workers on here making use of this offer?

Resolved! Sim

My phone is saying no sim its not a new phone , any ideas

Ipad contract - online order

I bought new ipad on contract with the collection not delivery and the upfront cost has been taken but didnt hear from o2 since - its been nearly two weeks (collection available up to 3 weeks) should i just wait?

Resolved! simcard

i ordered a sim card but cant find it on my 02 account

Changing voicemail Greeting from Japan

Hi, I have set up a personalised voicemail message on my iphone 6 (UK) while I am in Japan. It worked but when anyone phones my iphone it just rings and rings and rings. I rang customer services but they couldn't help. I then decided I could use call...

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