My sim card not working at all

[Amirmehrabi1992]

Hi , i came back from holiday and because my card frizzed I couldn’t pay the bill i want to ask if thats possible help me to sort it out 

like i pay in next 4 days the all outstanding balance and during this time please bring back the network and call service to my simcard 

[Bambino · Accepted solution]

@Amirmehrabi1992 This is not O2. This is a customer community. You need to speak to the Payment Management team on 0800 902 0217.

Payment Management opening hours:

Monday to Friday – 8am to 8pm

Saturday – 8am to 6pm

Sunday – 9am to 6pm

[pgn]

And when you are on the call as advised by @Bambino above, ask the O2 agent to set you up with a direct debit, so saving you from missing future payments,@Amirmehrabi1992. 

Many who report such issues find that it can take several days for service to be restored, as the payment needs to clear your bank into O2's account before your details are passed onto the O2 team that remove the block which was automatically applied as a result of missed payment(s). Good luck!

[jonsie]

No matter if you come to an agreement with customer service it will still not stop the automated system restricting your service unless someone in payment management agrees to reconnect you should the inevitable happen.